Frequently Asked Questions

We roast-to-order on a daily basis (M-F) to ensure freshness. YES, our coffee is specialty grade and is among the top 2% of beans in the world. It’s the BEST coffee that money can buy. Because it’s roast-to-order, most orders ship in 3 business days, then add another 3-5 days for delivery. Trust us, it’s worth the wait!

YES! If you are unhappy with Annacita, please email us info@annacita.com immediately. We will make it right!

We ship anywhere in the USA.

We primarily use the USPS Flat Rate, but may use others on large orders. All orders come with FREE SHIPPING.

When we ship your coffee, an automatic email with a tracking # will be sent to your email address on file.

Email us info@annacita.com if you would like to update or cancel your order. Please include your order number in the email subject. We will always do our best to make changes!

We accept many digital wallets as well as all major credit and debit cards. Digital Wallets are not yet available for Subscribe & Save orders.

If you would like to update your Subscribe & Save Subscription:

1. Login to your account.

2. Select ‘Manage Subscriptions’ at the bottom of the page.

3. Select the ‘Edit’.

4. Once you have updated, click ‘Submit’. Your updates will be saved!

We use Shopify Payments and Stripe which are among the safest payment processing services on the internet.

All ANNACITA coffee comes in an opaque bag with a gas valve. This approach to packaging keeps out humidity and light, the enemies of fresh coffee. It also allows carbon dioxide (a byproduct of the roasting process) to escape from the bag through the one-way gas valve. Didn’t know you’d be getting a lesson here, did you? Anyway, all you need to do is store at room temperature to retain freshness for up to 4 weeks after opening. It’s that easy!

On the first checkout page, click “Show Order Summary” to initiate a drop down menu. Enter your discount code, then click "Apply."